Cook Taylor Woodhouse received the Silver award in the London region and the Bronze award in the South East (South) region at the prestigious ESTAS Customer Service Awards for 2018 sponsored by SearchFlow, the biggest awards in the UK conveyancing sector. The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience “The ESTAS are special awards because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their conveyancer or solicitor. 8,000 surveys were completed by customers during the competition.
Firms were recognised in 13 regions around the UK. There were also awards for best regional and national groups as well as the Grand Prix Award for the Best Single Office.
Simon Brown Founder of The ESTAS Group said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and how important it is to customers, that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”
Tracy Burtwell, Sales Director at SearchFlow said “These awards have quickly become the benchmark for customer service in the conveyancing sector. With customer service being at the heart of what we stand for here at SearchFlow, we are delighted to be so closely aligned to The ESTAS and what it stands for – service excellence. Many congratulations to all of this year’s winners”
Martin Bowers, Director at Cook Taylor Woodhosue said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of our personal service and this proves we are delivering what we promise.”