Keep your information secure


Here are a few tips to keeping your information confidential and secure.


You should always ensure:

  • Any caller is who they actually say they are. You will never be contacted by a bank asking you to transfer money to another account.
  • It is highly unlikely that we will change our bank details. If we do then we will make sure that you are informed in such a way that you will have no doubt it is legitimate. Even if this happens you must telephone us using a number you have used before and seek confirmation.
  • You disconnect the line after an unexpected call by calling someone else first from the same line or using a different phone.
  • Always call a phone number you know and have used before or one you have got from a trusted website, bank statement or hard communication from us.
  • That a website is secure before you enter any account or card details. Make sure the web address has ‘https’ at the start and the padlock or unbroken key icon at the top of the page next to the address bar.


Never tell somebody or give:-

  • Your personal or security information on the telephone or on a website you have clicked to from a link in an email or text.
  • Your card PIN, security codes and passwords or security information with anyone who contacts you. If a caller does ask for this information, end the call.
  • Never enter your card PIN number into a telephone. It’s not secure and doesn’t keep it secret from the caller.


Act with care.

  • When clicking on links or downloading attachments from unsolicited emails or texts.
  • Keep your internet security software up to date, and run regular scans and system updates.
  • Treat all unsolicited calls and emails with caution. Remember, banks and police will never contact you to ask you to transfer funds.

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