Post Completion Questionnaire

As part of our commitment to improving the service we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential and for the management team to obtain feedback on our staff and ensure a quality service for our customers.

    Please insert the name of the conveyancer dealing with your case:


    Q1 - Did you find your overall experience with our firm satisfactory?

    YesNo

    Q2 - Did you use?

    Mobile AppCase TrackingBothNeither

    Q3 - If you used the case tracking and/or our mobile app how useful was it?
    5 – Highest level of service
    1 – Lowest level of service


    Q4 - How well did we keep you up-to-date with progress?
    5 – Highest level of service
    1 – Lowest level of service


    Q5 - If you have found our service particularly good please tell us why this is:


    Q6 - If you have been dissatisfied with our service please tell us briefly why this is:


    Q7 - As a valued conveyancing client, would you like us to contact you to discuss the preparation of a Will at a 33% discount on our normal fee?

    YesNoAlready instructed

    Thank you for completing this questionnaire.


    If you would prefer to remain anonymous please leave this section blank.

    Name:-

    Address:-

    We thank you for your feedback and wish you well in your new home.
    CTW Solicitors

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