Cook Taylor Woodhouse makes shortlist in National Customer Service Awards for conveyancers
Cook Taylor Woodhouse the South East/Kent based conveyancing firm has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.
The ESTAS Group which highlights the best firms for customer service involved in the home moving process has revealed its annual shortlist for their 2nd annual Conveyancer Awards sponsored by SearchFlow. The results are based purely on feedback data received from customers who were asked a series of questions about the service they received during the home moving process. Over 7,000 customers completed a survey providing 175,000 pieces of data relating to customer service delivered by conveyancing firms taking part.
The ESTAS Group which highlights the best firms for customer service involved in the home moving process has revealed its annual shortlist for their 2nd annual Conveyancer Awards sponsored by SearchFlow. The results are based purely on feedback data received from customers who were asked a series of questions about the service they received during the home moving process. Over 7,000 customers completed a survey providing 175,000 pieces of data relating to customer service delivered by conveyancing firms taking part.
“I think these figures prove that not only are customers happy to give feedback but many now expect to be given the opportunity to do so. We live in a world where customer reviews are becoming increasingly important in the consumer decision making process, not just for hotels and restaurants but property related decisions as well.” Says Simon Brown founder of The ESTAS Group.
Conveyancing firms across the UK have been shortlisted regionally and nationally. For the first time suppliers to the sector have also been shortlisted, again based purely on feedback received from their clients. Individual members of staff have also been shortlisted, again based purely on feedback received from their clients. individually members of staff have also been shortlisted in the ever popular People Awards category. The winners will be announced at the 2nd annual ESTAS Conveyancer Awards on 19th October. This glamorous black-tie event will be held at the prestigious Grosvenor House Hotel Mayfair London and will be hosted by TV Property expert and ESTAS brand ambassador Phil Spencer.
Phil said “Our job is to highlight firms who are providing exceptional levels of customer care throughout the home moving process. At The ESTAS we believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. Firms that enter The ESTAS have already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.”
Martin Bowers said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and we know they always have a choice. This proves all the hard work the team put in has paid off”.
Katriona O’Hare, Head of Customer Experience of lead sponsor SearchFlow said “These awards have quickly become the benchmark for customer service in the conveyancing sector. With customer service being at the heart of what we stand for here at SearchFlow, we are delighted to be so closely aligned to The ESTAS and what it stands for: service excellence. I would like to congratulate all those shortlisted in this year’s awards and look forward to seeing the winners on stage in October.”
The lead sponsor for The ESTAS Awards is the UK’s leading conveyancing search solutions provider, SearchFlow. The awards are also supported by land and property data specialists Landmark Information Group and legal case management experts, Ochresoft. The ESTAS are supported by the Conveyancing Association and The Society of Licensed Conveyancers. Other sponsors include Safemove, Legal Eye, Howden, Bold Legal Group, Lawyer Checker, Solve Legal, ULS, and Decision First.
